The Best and Worst Airlines

January 15, 2015

As airlines shrink personal space in coach cabins, they are also finding other ways to aggravate travelers: Flight delays, cancellations, lost baggage and complaints all increased last year.

Passengers got hit with bad weather, a crippling fire at a key air-traffic control center near Chicago and runway resurfacing closures in San Francisco and Newark, N.J. Several merged airlines had problems of their own as they sought to combine operations of two airlines into one.

U.S. airlines canceled nearly 66,000 more flights last year than in 2013, and the percentage of canceled flights jumped to 2.7% from 1.9% the previous year, according to flight-tracking firm FlightStats Inc.
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